Privacy Policy

URCIVILWALA Design Studio ("we", "us", "our") operates the website urcivilwala.com. This policy explains what information we collect, how we use it, and your rights. By using our website, you consent to the practices described here.

1. What we collect

Our website is a static informational site. We do not collect or store personal data through this website directly. Specifically:

• We do not use cookies, tracking pixels, or analytics scripts.
• We do not have login accounts or user registration.
• We do not store form submissions on our servers.

When you click a "WhatsApp" or "Get Free Estimate" button, your browser opens a WhatsApp chat with our business number (+91 98205 86070) with a pre-filled message. Any information you share in that chat is handled by WhatsApp (owned by Meta Platforms Inc.) under their own privacy policy. We receive that message directly, as a business chat.

2. What we do with the information you share on WhatsApp

Information you send us on WhatsApp — your name, phone number, address, project details, photos — is used only to:

• Understand your project requirements
• Prepare a quotation and schedule a site visit
• Communicate about your project
• Keep basic project records for warranty and service history

We do not sell, rent, or share your information with third parties for marketing purposes.

3. When we may share your information

We may share limited information with:

• Our on-site team (foreman, electrician, plumber, tiler) — only the details needed to execute your project.
• Material suppliers — only your delivery address when materials are shipped directly to your home.
• Government authorities — if legally required by court order or regulation.

4. Photographs of completed work

We may take photographs of completed work at your site for our portfolio, website, or social media. We will not include your name, unit number, or any identifying feature (like a nameplate) unless you give us written permission. If you prefer no photographs at all, please tell us before work begins.

5. Data retention

WhatsApp chats and project records are retained for the duration of our 12-month workmanship warranty and for a reasonable period thereafter (typically 3 years) for reference and dispute resolution. You can request deletion of your chat records at any time by messaging us.

6. Your rights

You have the right to:

• Ask what information we hold about you
• Request correction of any inaccurate information
• Request deletion of your information (subject to legal record-keeping requirements)
• Withdraw consent for photography or marketing use of your project

To exercise any of these rights, message us on WhatsApp at +91 98205 86070 or email contact@urcivilwala.com.

7. Third-party links

Our website may link to third-party sites (material brand websites, product pages, Google Maps). We are not responsible for the privacy practices of those sites.

8. Children

Our services are not directed at children under 18. We do not knowingly collect information from minors.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will reflect any changes.

10. Contact us

URCIVILWALA
(trading as URCIVILWALA Design Studio)
Veera Desai Road area, Andheri West
Mumbai, Maharashtra 400053
Udyam Reg. No.: UDYAM-MH-18-0388133
WhatsApp: +91 98205 86070